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Your guide to slip and trip claims

Been hurt from a slip or trip and want to know how to claim? Here's a brief guide to help you.

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How do I claim compensation for a slip or trip?

Not every injury caused by a slip or trip is someone else's fault. If you trip over a tree stump in the woods, for example, the law would probably say that you should have been expecting it. However, you wouldn't expect a wet, slippery floor in a supermarket aisle, or a tripping hazard in a corridor at work. So if you have been injured by a slip or trip that wasn't your fault, here are three essential steps that may help you to get the compensation you deserve.

1. Find out who is responsible for maintaining the place you slipped or tripped.

One of the most important things when it comes to slip and trip injuries is to know who's responsible for the upkeep of the place you fell. Obviously, if you slip on a wet floor when shopping in a well-known supermarket chain, it's easy enough to know who we should claim against on your behalf. Similarly, if your slip, trip or fall was in the workplace, it would normally be your employer's responsibility. But sometimes slips and trips happen due to potholes in parks or uneven pavements, which is when you need to find out who owns the land. After all, we can't make a claim if you can't tell us who to claim against.

2. Get as many witnesses and as much evidence as possible.

In order to make a successful compensation claim, we need to prove that your accident actually happened, as well as who was to blame. That's why it's important to get the names of any witnesses, take as many photographs as possible, and notify someone who works at the place you were hurt, if possible. It's also useful if witnesses can confirm that someone else was at fault. For example, if you slipped on a wet floor in a supermarket, it's easier to prove fault if witnesses - and your photographs – can confirm that there were no warning signs.

3. Create a file with all of the facts about your accident.

The more facts we have, the more chance we have of claiming the amount of slips and trip injury compensation you deserve. So as soon as you feel able to, it's a good idea to get an A4 folder or envelope, and gather all of the facts you can inside. These can include:

  • Photographs of the scene
  • Photographs of your injuries
  • Witness details: ideally people who saw the hazard as well as your accident
  • The time and place your accident happened
  • Who you reported the accident to
  • Who you think owns the land or building
  • Police officer details if any attended
  • Copies of any hospital records
  • Proof of any expenses, such as taxi journeys or physiotherapy made necessary by your slip or trip
  • Proof of any time you have been off work, and income you have lost

Once you have all of this, it's time to speak to one of our friendly advisors about starting your claim, by calling 0800 175 7900.

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