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Frequently Asked Questions

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How do I know if I am eligible for compensation?

If you have suffered physical or psychological discomfort because of another person or organisation’s negligence then you can claim compensation for personal injury.

Issues regarding accidents at work, road accidents, medical negligence, faulty products, tripping and slipping accidents and work-related illnesses can be grounds for seeking compensation.

Most personal injury claims are made against the responsible party’s insurance company. Councils, shops, manufacturers and (in clinical negligence cases) NHS Trusts can also be held liable for accidents.

If you are in doubt about whether you are eligible you can contact one of our friendly Claim Specialists who can advise you about your case.

Should I contact anyone before making my claim?

You should always visit your GP or hospital to ensure your injuries are properly diagnosed so that the recovery process can begin as soon as possible.

How much will it cost me to make a claim?

Using Claims Direct to make a claim means that you won’t have to pay for using a lawyer’s services unless you win your case.

If you lose your case, as long as you haven’t misled us, we won’t charge you – and your opponent is not entitled to charge you - Hence No Win, No Fee.

The cost of your independent medical – conducted to evaluate the stage of your recovery – will only be payable if we win and is paid by your opponent.

Will Claims Direct advise you about your claim’s chances of success?

Claims Direct’s lawyers take great care to be realistic about your claim’s chances – we don’t want to waste your time. If you choose to take our lawyer’s advice and withdraw your claim then there is no cancellation fee.

If however you withdraw your claim for another reason, a cancellation fee might be incurred to cover the cost of work we have done on your case.

Will I have to have a medical?

Yes, having an independent medical is standard procedure and has two benefits; it will help us see how well you are recovering and determine whether you need any immediate medical help.

Will I have to fill out much paperwork?

Yes, there will be a bit but your Claims Direct solicitor will handle the majority. We will ask you to check and authorise all paperwork that we fill out on your behalf as getting the right details about your case will help us achieve the quickest and best outcome for you.

Will I have to go to a lawyer’s office?

We don’t normally ask you to come into a lawyer’s office but you can ask us to visit you at home or in hospital if it is more convenient for you.

Will I need to go to court?

Claims Direct realise that going to court can be a daunting experience so it’s good to know that most personal injury cases are settled without having to go to court.

Even in complicated cases our solicitors can often negotiate a compensation figure before a court becomes involved.

If your case does go to court your solicitor will help you every step of the way.

And, regardless of whether your case goes to court, your Claims Direct solicitor will always advise you on whether the compensation award is sufficient.

How long will the claim process take?

Whenever possible our lawyers will try to give you an idea of the time scale that might be involved.

Some claims can be settled in weeks but some can take longer – it depends on the circumstances involved.

How much compensation will I get?

This is another vital issue that we know is important to you.

Your medical report will give our lawyer an idea of how much you might be entitled to but do bear in mind that each case is different.

There are two types of compensation payment.

The first payment, ‘General Damages’, is awarded to compensate people for the pain and suffering that has resulted from their personal injury or illness. This amount depends on the type of injury involved.

Please see our Personal Injury Claims & Compensation Calculator to see the typical compensation awards received for different types of accident and injury.

General Damages also take into account ‘loss of amenity’ – the inability to carry out tasks or pursuits that you were able to do before your accident (for instance, carry on playing a favourite sport).

The second form of compensation award is Special Damages.

Special Damages should cover any financial costs that you have incurred as a result of a personal injury or illness – costs such as loss of earnings, travelling expenses and rehabilitation bills.

No Win No Fee

Will you offer it to me?

Around 98% of the claims handled on behalf of our clients are No Win No Fee. That means you will never be out of pocket with Claims Direct.

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