Claims Direct is committed to providing a high standard of service to everyone at all times.
However, we recognise things can go wrong from time to time. You can complain to Claims Direct about any aspect of our service. This might be the attitude of our staff, the quality of our service or delays in receiving information or a response from us.
If you have a complaint about the service or advice you have received from your solicitor, you should complain directly to them or to the firm they work for.
You can make a complaint:
When you make a complaint, please tell us:
We will always acknowledge your complaint within two days. We will:
If we uphold your complaint, we will apologise, explain what went wrong and how we will prevent it from happening again.
We will always respect your right to confidentiality and not treat you any differently for complaining.
58 Mosley Street
We never cold call at Claims Direct. If you have received a cold call from someone claiming to be Claims Direct, please email us at firstname.lastname@example.org and we will investigate the matter further. We take your privacy very seriously.
We have found that a number of businesses have been using the ‘Claims Direct’ name for their own purposes and we have had to take legal action against all of them to stop them from continuing. We take this issue of 'passing off' very seriously and any information you have regarding any calls you've receive, please let us know.
If you would like to stop the number of UK based businesses making cold calls to your telephone, please consider using the Telephone Preference Service http://www.tpsonline.org.uk/tps/index.html