All you need to know about the claims process
Life can be hard if you've been hurt through no fault of your own, So we're here to make life a little easier, with a simple, straightforward claims process. Read more about how it works below, or feel free to talk to one of our friendly advisors on 0800 175 7900.
Step 1: Give us some details about your injury
You'll find easy-to-read information on our website that explains all of the types of injury and accident that can lead to compensation claims. We promise you won't find any legal jargon either, because we believe in plain speaking and being straight with people.
If you like, you can also try our 30-second claim calculator before you call us, to find out how much your claim might be worth.
Step 2: Call to tell us about your injury
We know that you may still be unsure if you have the right to claim compensation or not. But that's OK, our friendly advisors are here to listen and answer any questions you may have.
They have the experience to tell you if your claim sounds valid: which is usually the case if it was someone else's fault and it happened in the last three years.
The easiest way to contact us is by calling a friendly advisor on 0800 175 7900. But if you prefer, you can use our easy contact form instead:
Step 3: Talk to one of our Lawyers
If an advisor thinks that your claim is valid, we will then put you through to one of our expert lawyers. They will ask a few questions about how your injury happened, how it has affected you, and how much money it has already cost you.
With your agreement, they will then send you some paperwork to sign, in order to get your No Win No Fee claim going.
Step 4: Your Lawyer makes your claim
We do this by sending a Letter of Claim to the party we believe is at fault for your injury. The other party then has a fixed period of time to reply; and they can either accept the claim, or deny liability. If they deny liability, your lawyer will then gather more evidence to support your claim.
Step 5: Your Lawyer starts to negotiate
In most cases, where fault is clear, your Lawyer will calculate what you should receive, and claim this from the other party. Sometimes this is paid in full, and sometimes they make a lower offer. If they make an offer, your Lawyer will contact you to ask what you want to do.
On rare occasions, the case may go to court if you can't agree to what you're being offered. That's no cause for concern though, as court cases aren't that scary, and your Lawyer will be there to handle everything.
Step 6: Your claim is paid
When your claim is successful, you will receive your compensation. The 'at fault' party will usually pay for most of the legal expenses, and you will owe us only the fee you agreed at the beginning of your claim, and not a penny more.
At Claims Direct, No Win No Fee means exactly what it says. So if you believe you have a rightful claim, what are you waiting for? Step 1 is just a click away!
No Win No Fee
Will you offer it to me?
Around 98% of the claims handled on behalf of our clients are No Win No Fee. That means you will never be out of pocket with Claims Direct.Read more