Information for claim

• Make a note of as many details of the accident as you can.  Write down the date, time and location of the accident and, if it’s relevant, the weather conditions and what footwear you were wearing.  Keep any damaged clothes or property to help support your claim.  
• Get the names, addresses and telephone numbers of all the witnesses to your accident and ask them if they would be able to help your case by describing what happened.
• If the police attended the scene of the accident, get details of the officer in charge, including the police station where he/she is based and a reference number.
• Make a note of who caused the accident (including their name, address and telephone number).
• If at all possible, get details of their insurance company as well.
• Take photographs of the accident scene.  Sometimes it helps to place a copy of the day's newspaper in the scene, so it’s clear when the accident took place (for example, if you tripped on a broken paving stone).
• If you've suffered a trip or a slip, or been involved in a road traffic accident, make a sketch plan of the accident scene.
• If you've suffered injuries, make sure you get medical help, whether this is visiting your GP or a local hospital.  If you go to an accident and emergency department, get a reference number.  If your injuries aren’t serious enough for you to get immediate medical help, make sure you take photographs of them next to the day’s newspaper.  
• Keep a detailed record and receipts of any travel or other costs you have to pay because of your accident.  If your injury was caused by a faulty product, make sure you keep the product and any packaging and receipts.