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Injury Compensation Claims FAQ

This page provides answers to questions about claiming compensation for a personal injury, some general guidance about our service and how to claim compensation.

For a free consultation call freephone 0800 884 0321 or contact us and we'll be happy to help you.

Have I got a claim for accident compensation?

What happens when I make a claim?

How do I know if I have a claim?

Can I claim if the accident happened a long time ago?

Can I claim if I don't know who caused the accident?

If my accident happened at work, can my employer sack me if I claim?

Can I claim if my accident happened abroad?

Will people think less of me if I make a claim?

What will it cost me to claim?

What if I lose my case?

How much compensation will I get?

What does ‘No Win, No Fee' mean?

Are there any cancellation fees?

How does Claims Direct get paid?

Will I have to fill out loads of paperwork?

Who will deal with my claim?

Will I get any help to get better?

When will I get my compensation?

Will I need to go to court?

Will I have to go to the lawyer's office?

Will I have to get a medical?

 

Have I got a claim for accident compensation?

How do I know if I have a claim?

You can claim compensation for a personal injury if another person or organisation was at least partly to blame for the accident. They must have been careless about the way something was done, or not done when it should have been. 98% of our accident claims are dealt with on a No Win No Fee basis.

You can claim compensation for pain, suffering, expenses, lost pay and for the costs of rehabilitation treatment and equipment needed to recover and to cope with your injuries.

For a free consultation call Claims Direct on freephone 0800 884 0321 or start your claim online.

Common types of accident compensation claims include an accident at work, a road traffic accident, because of a faulty product or because you tripped on a pavement or slipped on a wet floor.

Serious Personal Injury claims include amputation, head / brain injury, medical negligence, a work related illness or industrial disease, and Asbestos and Mesothelioma claims.

In many cases accidents cause psychological as well as physical injuries, so you may be able to get compensation for distress or upset after an accident as well as for the physical injury.

You should get legal advice before you contact the person or organisation you think caused the injury or before replying to any letters or offers to settle your claim.

Can I claim if the accident happened a long time ago?

You must start court proceedings within three years of when you were injured, or of when you first knew you were injured. After this, it will almost always be too late.

This three year limit can only be waived if the claimant is suffering from a mental disability, is under 18 or if the case involves a disease which takes a long time to develop. For example, if you are suffering from an asbestos-related disease, you would have three years to make a claim from the date you first knew about your illness and that it was linked to your work.

If you are concerned about whether you still have time to claim, or if you are close to the three-year limit, contact Claims Direct as soon as possible and we can advise you.

Can I claim if I don't know who caused the accident?

With some claims, such as criminal injury compensation and claims against untraced drivers (‘hit and run'), you won't know who caused the accident. In these cases, we can't recover our legal costs. So if we do represent you, you will have to pay the legal costs out of your compensation. We will always try to keep these costs down as much as possible and will explain these to you before we start work on your case.

If you have suffered an injury following a criminal act, you may not need to use a lawyer. You can make a claim directly from the Criminal Injuries Compensation Authority (CICA).

If my accident happened at work, can my employer sack me if I claim?

Your employer is not allowed to dismiss you or to treat you unfairly for making an accident at work claim.  Employers are required by law to have liability insurance to protect against workplace accidents. This means that their insurance company will pay your compensation, not your employer.  

Can I claim if my accident happened abroad?

If you were injured in an accident or suffered food poisoning while on holiday you can usually claim compensation from the tour operator. We will be able to give you more advice about this when we have the details of what happened to you.

Will people think less of me if I make a claim?

If you have suffered a genuine injury that wasn't your fault, then you have a right to compensation for your pain and suffering, lost pay and for the costs of your rehabilitation.  Furthermore, by making a claim you are helping to prevent the same accident from happening to someone else.

What will it cost me to claim?

If you lose your case, as long as you haven’t misled us, we won’t charge you – and your opponent is not entitled to charge you - Hence No Win, No Fee.

The cost of your independent medical, conducted to evaluate the stage of your recovery; will only be payable if we win and is paid by the other side.

What if I lose my case?

If we take on your case but don't win, we won't charge you for our services, but you may have to pay the costs of the other side.  For more information see ‘No Win No Fee'. 

How much compensation will I get?

The amounts of compensation paid vary from case to case, so it's impossible to give an idea of how much compensation you could get until we have the details about your injury, including a medical report.

You can use our free online accident compensation calculator as a guideline to see amounts of compensation paid for different types of personal injuries.  

What does ‘No Win, No Fee' mean?

Under a No Win, No Fee agreement, your lawyer will not get paid if you lose your case. You will usually still have to pay your opponent's costs.

You can buy insurance to cover these costs to ensure you don't face a huge bill if you do lose your case.  This is called ‘after-the-event insurance'.   If you already have insurance, for example as part of your car or household insurance, you may be able to use this to fund your case. Your lawyer can give you more information about these different types of insurance.

If you are a member of an organisation that has insurance (such as your employer, a trade union or sports club) you may not need to fund your case using a No Win, No Fee agreement.  Speak to that organisation first to see if their insurance covers you.  

Are there any cancellation fees?

If your lawyer advises you that you are unlikely to win your claim, you can withdraw without paying anything.  But if you decide not to make your claim for another reason, you might have to pay for the work done on your claim to date.

How does Claims Direct get paid?

Claims Direct is a trading name of Slater & Gordon UK, one of the largest personal injury law firms in the UK.  The promotion of Claims Direct is paid for by a group of specialist personal injury lawyers.

Using Claims Direct to make a claim means that you won’t have to pay for using a lawyer’s services unless you win your case.

If you lose your case, as long as you haven’t misled us, we won’t charge you; and your opponent is not entitled to charge you - Hence No Win, No Fee. The cost of your independent medical, conducted to evaluate the stage of your recovery, will only be payable if we win and is paid for by your opponent.

For a free consultation call Claims Direct on freephone 0800 884 0321 or start your claim online.

What happens when I make a claim?

Will I have to fill out loads of paperwork?

Your lawyer will do most of this for you. You will have to check the details of your claim, but your lawyer will help you with this.

Who will deal with my claim?

Your claim will be dealt with by a specialist personal injury lawyer from Slater & Gordon, one of the largest personal injury law firms in the UK. 

Your case will then be handled by an expert lawyer from Slater & Gordon.

Our lawyers will try to settle your claim as quickly as possible. Many low value claims can be settled in just a few months. If you have suffered a severe injury, it will probably take longer. But every case is different and your lawyer will be able to tell you the average time it takes to settle your type of case.

Will I get any help to get better?

The most important thing is to make sure you recover from your injury as quickly as possible.  Your doctor will be able to advise you if you need treatment.  This might be available on the NHS.  However, you sometimes have to wait a long time for some kinds of NHS treatment, so you might be able to get help quicker through your compensation claim.  Claims Direct works with a number of organisations who can help with this.  Please see the rehabilitation pages elsewhere on the website for more information.

When will I get my compensation?

Your compensation will be paid when your claim is settled, although sometimes you might get an interim payment before this happens.  

Will I need to go to court?

Most personal injury cases are settled without having to go to court.  If your accident was very straightforward and the other side agrees an amount of compensation, you probably won't have to go to court.  Your lawyer will discuss this with you in more detail.

Will I have to go to the lawyer's office?

You won't normally have to go to your lawyer's office.  Claims Direct and your lawyer can handle your claim by phone and email.  But we can visit you at home or in hospital if necessary.

Will I have to get a medical?

Yes, you will have to get an independent medical to see if you have recovered from your injury. The costs of this will be paid for by the insurer. 

Have a question? Chat online now! Start Your Injury Claim Now Start Your Injury Claim Now

Or Call freephone 0800 884 0321

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