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Tesco has been criticised for its treatment of an elderly customer who slipped in a puddle of water on the floor of one of their stores.
On the day of the accident, the aisles inside the Levenshulme Tesco were littered with buckets to catch rain dripping from the store’s leaking roof.
The 75 year-old Fallowfield customer was shopping for a steak for his dinner when he slipped in a puddle caused by the rain and broke his left ankle.
But when Tesco staff came to his aid, instead of moving him away from under the dripping rain they simply handed him an umbrella as he lay on the ground in agony.
Unbelievably he was then made to wait 45 minutes for an ambulance to arrive, whilst lying on the floor with the umbrella in his hand to shield him from the dripping rain.
Whilst the former gas worker remains in a care home recovering from his ordeal last week, his furious son has blasted the supermarket’s treatment of his father.
Describing the accident, the man’s son said: “It was very upsetting. It wasn’t cordoned off or anything like that. He was there for the best part of 45 minutes, shoppers carrying on all around him while he was on the floor with a broken ankle.”
The incredibly shoddy way this customer was treated reflects very poorly on Tesco.
Even though there was a sign warning customers to take care, staff should have been alert to the potential risk of customers slipping and done more to ensure any water on the floor was immediately mopped up.
The fact that this customer was left waiting under dripping rain for 45 minutes and simply offered an umbrella for his trouble beggars belief.
Spillages are a common occurrence in most supermarkets and supermarket staff should always be vigilant for signs of water or fluid on the shop floors.
Staff should be trained to be alert to spillages and how to deal with them when they occur.
Any spillage should be mopped up immediately and warning signs must go up alerting customers and staff of potentially slippery floors. In addition, affected areas should be cordoned off until wet floors are dry and safe to walk on again.
Supermarket slip and trip accidents can cause serious injuries and stores must take reasonable steps to protect their customers and prevent accidents on their premises.
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Call Claims Direct 24/7 on freephone 0800 884 0321 or start an injury claim online and we will review your claim at no cost to you.
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