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Pensioner Ellen Williams suffered a shattered heel when she fell a distance of around ten feet through the floor of the Fruitful grocery store in Byker, Newcastle, in September last year, Chronicle Live reports.
The 86-year-old woman was subsequently stranded in the cellar of the shop for two hours before being cut free by firefighters and has been awarded a four-figure sum of compensation for her ordeal.
Owner of the premises Sahet Ali has now admitted liability for the incident and Ms Williams - who was treated at the Freeman Hospital, an institution managed by the Newcastle upon Tyne NHS Trust - told the news source she can no longer walk without support due to the impact of her fall.
"I get annoyed about it at times because they were careless. I'm just lucky that I've got my family," she stated.
Posted by Francesca Witney
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