About Us

If you have been in an accident that wasn’t your fault, Claims Direct can help. We will give you honest, straightforward advice about making a claim and support you through the process from start to finish.

We are experts in making compensation claims for personal injury. Our professional and friendly staff will ensure you are treated for your injury or illness and get your compensation as quickly as possible.

Claims Direct is a trading name of Russell Jones & Walker, a leading national firm of solicitors. You can read more about them at www.rjw.co.uk.

Claims Direct uses specialist personal injury lawyers from Russell Jones & Walker and other carefully selected specialist firms who can handle claims for all types of accidents and injuries.

All our solicitors are regulated by the Solicitors Regulation Authority (www.sra.org.uk).

Claims Direct is regulated by the Ministry of Justice in respect of regulated claims management activities (www.claimsregulation.gov.uk). We are also members of the Claims Standards Council, the professional association of claims handlers and managers (www.claimscouncil.org).

Making a complaint

If you are not happy about any aspect of our service, please let us know. You can read our complaints procedure here.

You can write to the complaints manager at the address below, or call us on 0800 884 0321

Claims Direct

1st Floor
St James' House
7 Charlotte Street
Manchester
United Kingdom
M1 4DZ